Last updated on 17th September 2025
I. Acceptance of terms
Thank you for using DFOHO. These Terms of Service (the "Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the DFOHO website at https://www.dfoho.com (the "Website") and any related mobile or software applications ("DFOHO Platform") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms (collectively, the "Services").
These Terms are effective for all existing and future DFOHO customers, including but without limitation to users having access to 'restaurant business page' to manage their claimed business listings.
Please read these Terms carefully. By accessing or using the DFOHO Platform, you are agreeing to these Terms and concluding a legally binding contract with DFOHO NEXTGEN PRIVATE LIMITED (hereinafter collectively referred to as "DFOHO"). You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the DFOHO Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.
In order to use the Services, you must first agree to the Terms. You can accept the Terms by:
"Customer" or "You" or "Your" refers to you, as a customer of the Services. A customer is someone who accesses or uses the Services for the purpose of sharing, displaying, hosting, publishing, transacting, or uploading information or views or pictures and includes other persons jointly participating in using the Services including without limitation a user having access to 'restaurant business page' to manage claimed business listings or otherwise.
"Content" will include (but is not limited to) reviews, images, photos, audio, video, location data, nearby places, and all other forms of information or data. "Your content" or "Customer Content" means content that you upload, share or transmit to, through or in connection with the Services, such as likes, ratings, reviews, images, photos, messages, chat communication, profile information, or any other materials that you publicly display or displayed in your account profile. "DFOHO Content" means content that DFOHO creates and make available in connection with the Services including, but not limited to, visual interfaces, interactive features, graphics, design, compilation, computer code, products, software, aggregate ratings, reports and other usage-related data in connection with activities associated with your account and all other elements and components of the Services excluding Your Content and Third Party Content. "Third Party Content" means content that comes from parties other than DFOHO or its Customers, such as Restaurant Partners and is available on the Services.
"Restaurant" means the restaurants listed on DFOHO Platform.
1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.
2. Compliance with Laws. You are in compliance with all laws and regulations in the country in which you live when you access and use the Services. You agree to use the Services only in compliance with these Terms and applicable law, and in a manner that does not violate our legal rights or those of any third party(ies).
DFOHO may vary or amend or change or update these Terms, from time to time entirely at its own discretion. You shall be responsible for checking these Terms from time to time and ensure continued compliance with these Terms. Your use of DFOHO Platform after any such amendment or change in the Terms shall be deemed as your express acceptance to such amended/changed terms and you also agree to be bound by such changed/amended Terms.
DFOHO may provide a translation of the English version of the Terms into other languages. You understand and agree that any translation of the Terms into other languages is only for your convenience and that the English version shall govern the terms of your relationship with DFOHO. Furthermore, if there are any inconsistencies between the English version of the Terms and its translated version, the English version of the Terms shall prevail over others.
1. DFOHO is constantly evolving in order to provide the best possible experience and information to its Customers. You acknowledge and agree that the form and nature of the Services which DFOHO provides, may require affecting certain changes in it, therefore, DFOHO reserves the right to suspend/cancel, or discontinue any or all products or services at any time without notice, make modifications and alterations in any or all of its contents, products and services contained on the site without any prior notice.
2. We, the software, or the software application store that makes the software available for download may include functionality to automatically check for updates or upgrades to the software. Unless your device, its settings, or computer software does not permit transmission or use of upgrades or updates, you agree that we, or the applicable software or software application store, may provide notice to you of the availability of such upgrades or updates and automatically push such upgrade or update to your device or computer from time-to-time. You may be required to install certain upgrades or updates to the software in order to continue to access or use the Services, or portions thereof (including upgrades or updates designed to correct issues with the Services). Any updates or upgrades provided to you by us under the Terms shall be considered part of the Services.
3. You acknowledge and agree that if DFOHO disables access to your account, you may be prevented from accessing the Services, your account details or any files or other content, which is contained in your account.
4. You acknowledge and agree that while DFOHO may not currently have set a fixed upper limit on the number of transmissions you may send or receive through the Services, DFOHO may set such fixed upper limits at any time, at DFOHO's discretion.
5. In our effort to continuously improve the DFOHO Platform and Services, we undertake research and conduct experiments from time to time on various aspects of the Services and offerings, including our apps, websites, user interface and promotional campaigns. As a result of which, some Customers may experience features differently than others at any given time. This is for making the DFOHO Platform better, more convenient and easy to use, improving Customer experience, enhancing the safety and security of our services and offerings and developing new services and features.
6. By using DFOHO's Services you agree to the following disclaimers:
o The Content on these Services is for informational purposes only. DFOHO disclaims any liability for any information that may have become outdated since the last time the particular piece of information was updated. DFOHO reserves the right to make changes and corrections to any part of the Content on these Services at any time without prior notice. DFOHO does not guarantee the quality of the Goods, the prices listed in menus or the availability of all menu items at any Restaurant/Merchant. Unless stated otherwise, all pictures and information contained on these Services are believed to be owned by or licensed to DFOHO. Please email a takedown request (by using the "Contact Us" link on the home page) to the webmaster if you are the copyright owner of any Content on these Services and you think the use of the above material violates Your copyright in any way. Please indicate the exact URL of the webpage in your request. All images shown here have been digitized by DFOHO. No other party is authorized to reproduce or republish these digital versions in any format whatsoever without the prior written permission of DFOHO.
o Any certification, licenses or permits ("Certification") or information in regard to such Certification that may be displayed on the Restaurant's listing page on the DFOHO Platform is for informational purposes only. Such Certification is displayed by DFOHO on an 'as available' basis that is provided to DFOHO by the Restaurant partner(s)/Merchant(s). DFOHO does not make any warranties about the validity, authenticity, reliability and accuracy of such Certification or any information displayed in this regard. Any reliance by a Customer upon the Certification or information thereto shall be strictly at such Customer's own risk and DFOHO in no manner shall assume any liability whatsoever for any losses or damages in connection with the use of this information or for any inaccuracy, invalidity or discrepancy in the Certification or non-compliance of any applicable local laws or regulations by the Restaurant partner/Merchant.
7. DFOHO reserves the right to charge a subscription and/or membership fee in respect of any of its product or service and/or any other charge or fee on a per order level from Customers, in respect of any of its product or service on the DFOHO Platform anytime in future.
8. DFOHO may from time to time introduce referral and/or incentive based programs for its Customers (Program). These Program(s) may be governed by their respective terms and conditions. By participating in the Program, Customers are bound by the Program terms and conditions as well as the DFOHO Platform terms. Further, DFOHO reserves the right to terminate / suspend the Customer's account and/or credits / points earned and/or participation of the Customer in the Program if DFOHO determines in its sole discretion that the Customer has violated the rules of the Program and/or has been involved in activities that are in contravention of the Program terms and/or DFOHO Platform terms or has engaged in activities which are fraudulent / unlawful in nature. Furthermore, DFOHO reserves the right to modify, cancel and discontinue its Program without notice to the Customer.
9. DFOHO may from time to time offer to the Customers credits, promo codes, vouchers or any other form of cashback that DFOHO may decide at its discretion. DFOHO reserves the right to modify, convert, cancel and/or discontinue such credits, promo codes or vouchers, as it may deem fit.
a. You must create an account in order to use some of the features offered by the Services, including without limitation to 'claim your business listing' on the Services. Use of any personal information you provide to us during the account creation process is governed by our Privacy Policy. You must keep your password confidential and you are solely responsible for maintaining the confidentiality and security of your account, all changes and updates submitted through your account, and all activities that occur in connection with your account.
b. You may also be able to register to use the Services by logging into your account with your credentials from certain third party social networking sites (e.g., Facebook). You confirm that you are the owner of any such social media account and that you are entitled to disclose your social media login information to us. You authorize us to collect your authentication information, and other information that may be available on or through your social media account consistent with your applicable settings and instructions.
c. In creating an account and/or claiming your business' listing, you represent to us that all information provided to us in such process is true, accurate and correct, and that you will update your information as and when necessary in order to keep it accurate. If you are creating an account or claiming a business listing, then you represent to us that you are the owner or authorized agent of such business. You may not impersonate someone else, create or use an account for anyone other than yourself, provide an email address other than your own, create multiple accounts or business listings except as otherwise authorized by us, or provide or use false information to obtain access to a business' listing on the Services that you are not legally entitled to claim. You acknowledge that any false claiming of a business listing may cause DFOHO or third parties to incur substantial economic damages and losses for which you may be held liable and accountable.
d. You are also responsible for all activities that occur in your account. You agree to notify us immediately of any unauthorized use of your account in order to enable us to take necessary corrective action. You also agree that you will not allow any third party to use your DFOHO account for any purpose and that you will be liable for such unauthorized access.
e. By creating an account, you agree to receive certain communications in connection with DFOHO Platform or Services. For example, you might receive comments from other Customers or other Customers may follow the activity to do on your account. You can opt-out or manage your preferences regarding non-essential communications through account settings.
a. In order to connect you to certain restaurants, we provide value added telephony services through our phone lines, which are displayed on the specific restaurant listing page on the DFOHO Platform, which connect directly to restaurants' phone lines. We record all information regarding this call including the voice recording of the conversation between you, and the restaurant (for internal billing tracking purposes and customer service improvement at the restaurant's end). If you do not wish that your information be recorded in such a manner, please do not use the telephone services provided by DFOHO. You explicitly agree and permit DFOHO to record all this information when you avail the telephony services through the DFOHO provided phone lines on the DFOHO Platform.
b. You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.
c. You agree to use the data owned by DFOHO (as available on the Services or through any other means like API etc.) only for personal use/purposes and not for any commercial use (other than in accordance with 'Claim Your Business Listing' access) unless agreed to by/with DFOHO in writing.
d. You agree not to access (or attempt to access) any of the Services by any means other than the interface that is provided by DFOHO, unless you have been specifically allowed to do so, by way of a separate agreement with DFOHO. You specifically agree not to access (or attempt to access) any of the Services through any automated means (including use of scripts or web crawlers) and shall ensure that you comply with the instructions set out in any robots.txt file present on the Services.
e. You agree that you will not engage in any activity that interferes with or disrupts the Services (or the servers and networks which are connected to the Services). You shall not delete or revise any material or information posted by any other Customer(s), shall not engage in spamming, including but not limited to any form of emailing, posting or messaging that is unsolicited.
a. We are the sole and exclusive copyright owners of the Services and our Content. We also exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights throughout the world (the "IP Rights") associated with the Services and DFOHO Content, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws. You acknowledge that the Services contain original works and have been developed, compiled, prepared, revised, selected, and arranged by us and others through the application of methods and standards of judgment developed and applied through the expenditure of substantial time, effort, and money and constitutes valuable intellectual property of us and such others. You further acknowledge that the Services may contain information which is designated as confidential by DFOHO and that you shall not disclose such information without DFOHO's prior written consent.
b. You agree to protect DFOHO's proprietary rights and the proprietary rights of all others having rights in the Services during and after the term of this agreement and to comply with all reasonable written requests made by us or our suppliers and licensors of content or otherwise to protect their and others' contractual, statutory, and common law rights in the Services. You acknowledge and agree that DFOHO (or DFOHO's licensors) own all legal right, title and interest in and to the Services, including any IP Rights which subsist in the Services (whether those rights happen to be registered or not, and wherever in the world those rights may exist). You further acknowledge that the Services may contain information which is designated as confidential by DFOHO and that you shall not disclose such information without DFOHO's prior written consent. Unless you have agreed otherwise in writing with DFOHO, nothing in the Terms gives you a right to use any of DFOHO's trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.
c. You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of DFOHO; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against you at an appropriate forum for seeking all available/possible remedies under applicable laws of the country of violation. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the DFOHO's Content in whole or in part except as expressly authorized by DFOHO.
d. To the fullest extent permitted by applicable law, we neither warrant nor represent that your use of materials displayed on the Services will not infringe rights of third parties not owned by or affiliated with us. You agree to immediately notify us upon becoming aware of any claim that the Services infringe upon any copyright trademark, or other contractual, intellectual, statutory, or common law rights by following the instructions contained below in section XVI.
a. We grant you a personal, limited, non-exclusive and non-transferable license to access and use the Services only as expressly permitted in these Terms. You shall not use the Services for any illegal purpose or in any manner inconsistent with these Terms. You may use information made available through the Services solely for your personal, non-commercial use. You agree not to use, copy, display, distribute, modify, broadcast, translate, reproduce, reformat, incorporate into advertisements and other works, sell, promote, create derivative works, or in any way exploit or allow others to exploit any of DFOHO Content in whole or in part except as expressly authorized by us. Except as otherwise expressly granted to you in writing, we do not grant you any other express or implied right or license to the Services, DFOHO Content or our IP Rights.
b. Any violation by you of the license provisions contained in this Section may result in the immediate termination of your right to use the Services, as well as potential liability for copyright and other IP Rights infringement depending on the circumstances.
In consideration of availing the Services on the DFOHO Platform and by submitting Your Content, you hereby irrevocably grant DFOHO a perpetual, irrevocable, world-wide, non-exclusive, fully paid and royalty-free, assignable, sub-licensable and transferable license and right to use Your Content (including content shared by any business user having access to a 'restaurant business page' to manage claimed business listings or otherwise) and all IP Rights therein for any purpose including API partnerships with third parties and in any media existing now or in future. By "use" we mean use, copy, display, distribute, modify, translate, reformat, incorporate into advertisements and other works, analyse, promote, commercialize, create derivative works, and in the case of third party services, allow their users and others to do the same. You grant us the right to use the name or username that you submit in connection with Your Content. You irrevocably waive, and cause to be waived, any claims and assertions of moral rights or attribution with respect to Your Content brought against DFOHO or its Customers, any third party services and their users.
a. You are responsible for Your Content. You represent and warrant that you are the sole author of, own, or otherwise control all of the rights of Your Content or have been granted explicit permission from the rights holder to submit Your Content; Your Content was not copied from or based in whole or in part on any other content, work, or website; Your Content was not submitted via the use of any automated process such as a script bot; use of Your Content by us, third party services, and our and any third party users will not violate or infringe any rights of yours or any third party; Your Content is truthful and accurate; and Your Content does not violate the Guidelines and Policies or any applicable laws
b. If Your Content is a review, you represent and warrant that you are the sole author of that review; the review reflects an actual dining experience that you had; you were not paid or otherwise remunerated in connection with your authoring or posting of the review; and you had no financial, competitive, or other personal incentive to author or post a review that was not a fair expression of your honest opinion.
c. You assume all risks associated with Your Content, including anyone's reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. While we reserve the right to remove Content, we do not control actions or Content posted by our Customers and do not guarantee the accuracy, integrity or quality of any Content. You acknowledge and agree that Content posted by Customers and any and all liability arising from such Content is the sole responsibility of the Customer who posted the content, and not DFOHO.
We reserve the right, at any time and without prior notice, to remove, block, or disable access to any Content that we, for any reason or no reason, consider to be objectionable, in violation of the Terms or otherwise harmful to the Services or our Customers in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of Your Content to you under any circumstances. Further, the Restaurant reserves the right to delete any images and pictures forming part of Customer Content, from such Restaurant's listing page at its sole discretion.
a. Some of the content available through the Services may include or link to materials that belong to third parties, such as third party reservation services or food delivery/ordering or dining out. Please note that your use of such third party services will be governed by the terms of service and privacy policy applicable to the corresponding third party. We may obtain business addresses, phone numbers, and other contact information from third party vendors who obtain their data from public sources.
b. We have no control over, and make no representation or endorsement regarding the accuracy, relevancy, copyright compliance, legality, completeness, timeliness or quality of any product, services, advertisements and other content appearing in or linked to from the Services. We do not screen or investigate third party material before or after including it on our Services.
c. We reserve the right, in our sole discretion and without any obligation, to make improvements to, or correct any error or omissions in, any portion of the content accessible on the Services. Where appropriate, we may in our sole discretion and without any obligation, verify any updates, modifications, or changes to any content accessible on the Services, but shall not be liable for any delay or inaccuracies related to such updates. You acknowledge and agree that DFOHO is not responsible for the availability of any such external sites or resources, and does not endorse any advertising, products or other materials on or available from such web sites or resources.
d. Third party content, including content posted by our Customers or Restaurant Partners, does not reflect our views or that of our parent, subsidiary, affiliate companies, branches, employees, officers, directors, or shareholders. In addition, none of the content available through the Services is endorsed or certified by the providers or licensors of such third party content. We assume no responsibility or liability for any of Your Content or any third party content.
e. You further acknowledge and agree that DFOHO is not liable for any loss or damage which may be incurred by you as a result of the availability of those external sites or resources, or as a result of any reliance placed by you on the completeness, accuracy or existence of any advertising, products or other materials on, or available from, such websites or resources. Without limiting the generality of the foregoing, we expressly disclaim any liability for any offensive, defamatory, illegal, invasive, unfair, or infringing content provided by third parties.
a. Customer reviews or ratings for Restaurants do not reflect the opinion of DFOHO. DFOHO receives multiple reviews or ratings for Restaurants by Customers, which reflect the opinions of the Customers. It is pertinent to state that each and every review posted on DFOHO is the personal opinion of the Customer/reviewer only. DFOHO is a neutral platform, which solely provides a means of communication between Customers/reviewers including Customers or restaurant owners/representatives with access to restaurant business page. The advertisements published on the DFOHO Platform are independent of the reviews received by such advertisers.
b. We are a neutral platform and we don't arbitrate disputes, however in case if someone writes a review that the restaurant does not consider to be true, the best option for the restaurant representative would be to contact the reviewer or post a public response in order to clear up any misunderstandings. If the Restaurant believes that any particular Customer's review violates any of the DFOHO' policies, the restaurant may write to us care.dfoho@gmail.com and bring such violation to our attention. DFOHO may remove the review in its sole discretion if review is in violation of the Terms, or content guidelines and policies or otherwise harmful to the Services
You represent that you have read, understood and agreed to our Guidelines and Polices related to Content
You represent that you have read, understood and agreed to our Privacy Policy. Please note that we may disclose information about you to third parties or government authorities if we believe that such a disclosure is reasonably necessary to (i) take action regarding suspected illegal activities; (ii) enforce or apply our Terms and Privacy Policy; (iii) comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process/notice served on us; or (iv) protect our rights, reputation, and property, or that of our Customers, affiliates, or the general public
1. Without limiting the generality of these Terms, in using the Services, you specifically agree not to post or transmit any content (including review) or engage in any activity that, in our sole discretion:
a. Violate our Guidelines and Policies;
b. Is harmful, threatening, abusive, harassing, tortious, indecent, defamatory, discriminatory, vulgar, profane, obscene, libellous, hateful or otherwise objectionable, invasive of another's privacy, relating or encouraging money laundering or gambling;
c. Constitutes an inauthentic or knowingly erroneous review, or does not address the goods and services, atmosphere, or other attributes of the business you are reviewing.
d. Contains material that violates the standards of good taste or the standards of the Services;
e. Violates any third-party right, including, but not limited to, right of privacy, right of publicity, copyright, trademark, patent, trade secret, or any other intellectual property or proprietary rights;
f. Accuses others of illegal activity, or describes physical confrontations;
g. Alleges any matter related to health code violations requiring healthcare department reporting. Refer to our Guidelines and Policies for more details about health code violations.
h. Is illegal, or violates any federal, state, or local law or regulation (for example, by disclosing or trading on inside information in violation of securities law);
i. Attempts to impersonate another person or entity;
j. Disguises or attempts to disguise the origin of Your Content, including but not limited to by: (i) submitting Your Content under a false name or false pretences; or (ii) disguising or attempting to disguise the IP address from which Your Content is submitted;
k. Constitutes a form of deceptive advertisement or causes, or is a result of, a conflict of interest;
l. Is commercial in nature, including but not limited to spam, surveys, contests, pyramid schemes, postings or reviews submitted or removed in exchange for payment, postings or reviews submitted or removed by or at the request of the business being reviewed, or other advertising materials;
m. Asserts or implies that Your Content is in any way sponsored or endorsed by us;
n. Contains material that is not in English or, in the case of products or services provided in foreign languages, the language relevant to such products or services;
o. Falsely states, misrepresents, or conceals your affiliation with another person or entity;
p. Accesses or uses the account of another customer without permission;
q. Distributes computer viruses or other code, files, or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or electronic communications equipment;
r. Interferes with, disrupts, or destroys the functionality or use of any features of the Services or the servers or networks connected to the Services;
s. "Hacks" or accesses without permission our proprietary or confidential records, records of another Customer, or those of anyone else;
t. Violates any contract or fiduciary relationship (for example, by disclosing proprietary or confidential information of your employer or client in breach of any employment, consulting, or non-disclosure agreement);
u. Decompiles, reverse engineers, disassembles or otherwise attempts to derive source code is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person;
2. You acknowledge that DFOHO has no obligation to monitor your – or anyone else's – access to or use of the Services for violations of the Terms, or to review or edit any content. However, we have the right to do so for the purpose of operating and improving the Services (including without limitation for fraud prevention, risk assessment, investigation and customer support purposes), to ensure your compliance with the Terms and to comply with applicable law or the order or requirement of legal process, a court, consent decree, administrative agency or other governmental body
3. You hereby agree and assure DFOHO that the DFOHO Platform/Services shall be used for lawful purposes only and that you will not violate laws, regulations, ordinances or other such requirements of any applicable Central, Federal State or local government or international law(s). You shall not upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, junk mail, spam mail, chain letters or any other form of solicitation, encumber or suffer to exist any lien or security interest on the subject matter of these Terms or to make any representation or warranty on behalf of DFOHO in any form or manner whatsoever.
4. You hereby agree and assure that while communicating on the DFOHO Platform including but not limited to giving cooking instructions to the Restaurants, communicating with our support agents on chat support or with the Delivery Partners, through any medium, You shall not use abusive and derogatory language and/or post any objectionable information that is unlawful, threatening, defamatory, or obscene. In the event you use abusive language and/or post objectionable information, DFOHO reserves the right to suspend the chat support service and/or block your access and usage of the DFOHO Platform, at any time with or without any notice.
5. Any Content uploaded by you, shall be subject to relevant laws of India and of the country of use and may be disabled, or and may be subject to investigation under applicable laws. Further, if you are found to be in non-compliance with the laws and regulations, these terms, or the privacy policy of the DFOHO Platform, DFOHO shall have the right to immediately block your access and usage of the DFOHO Platform and DFOHO shall have the right to remove any non-compliant content and or comment forthwith, uploaded by you and shall further have the right to take appropriate recourse to such remedies as would be available to it under various statutes.
XIII. DFOHO ANTI MONEY LAUNDERING POLICY
DFOHO Nextgen Private Limited (“Company”) strictly prohibits bribery and corruption in any form. Employees must comply with all applicable laws relating to gifts, bribery, corruption, facilitation payments and other improper payments. Even in countries where the local law does not prohibit such conduct, it is strictly prohibited for Employees to make any payment to any person or persons, including public or private officials, customers, vendor or employees or consultants or any other Third party dealing with the Company to obtain or retain business, influence business decisions or secure an unfair advantage. This policy has been adopted by the Board of Directors of DFOHO Nextgen Private Limited and this Anti-Bribery and Anti-Corruption policy (“Policy”) along with the Code of Conduct and other DFOHO policies forms the foundation of a resilient culture-“To always be ready for the sunshine test” The Company will uphold all laws relevant to countering bribery and corruption in all the jurisdictions in which it operates. It remains bound by local, national and international laws.
Regulatory references:
The Policy complies with the requirements, as envisaged by various laws and regulations, as below, to administer good governance practices:
○ Prevention of Corruption (Amendment) Act, 2018 and its amendments (PCA).
2. APPLICABILITY
This Policy shall apply to all Employees, Directors and stakeholders or third parties of DFOHO Nextgen Private Limited
3. WHAT IS PROHIBITED UNDER THE POLICY?
a) Bribe: You must not engage in any form of bribery, in dealings with any foreign/ public official, private party or any Third party (such as an agent or intermediary) either directly or indirectly, in order to improperly
influence any act or decision of a person, or to otherwise gain an improper benefit for the Company.
Bribe can take many forms, for example any offer, promise, receipt or payment of:
○ money (or cash equivalents such as shares);
○ unreasonable gifts, entertainment or hospitality;
○ kickbacks;
○ unwarranted rebates or excessive commissions (e.g., to sales agents or marketing agents);
○ unwarranted allowances or expenses;
○ political/ charitable contributions;
○ uncompensated use of company services or facilities; and
○ anything else of value.
b) Kickback: You must not make or accept kickbacks. Kickbacks are typically payments made in return for a business favor or advantage. A kickback is a form of corruption that involves two parties agreeing that a portion of their sales or profits will be kicked back (given back) to the purchasing party, in exchange for making the deal.
Facilitation payment: You must not make facilitation payments. Certain countries may have a practice of ‘facilitation payments’, which are payments to government officials to expedite or ensure routine actions, such as issuing visas, work permits, licenses etc. We do not partake in any of these, nor do we allow Third parties acting on our behalf, such as merchants, vendors, agents, customers, consultants, alliance partners, suppliers and contractors to make any such payments.
c) Anything of value: Include any benefits, favors or advantage (with no minimum amount or threshold). It may be in any form, tangible (such as cash or cash equivalents, hospitality, cars, jewellery, home improvements, travel, loans, shares, etc.) or intangible (such as inside information, stock tips and improper assistance in arranging a business transaction).
HOW WILL COMPLIANCE BE ENSURED UNDER THE POLICY?
The clauses set forth in this policy are applicable to all Employees and Third parties. It is therefore your responsibility to follow and adhere to all clauses described in the Policy. In countries where there are more stringent applicable laws, regulations or industry codes, DFOHO Nextgen Private Limited requires compliance with the most restrictive requirement and the principles set out in this Policy shall stand superseded in those specific countries.
a. Gifts
This Policy does not prohibit normal, reasonable, appropriate, modest and bona fide corporate/ customary gifts (given and received), if its purpose is to improve the Company’s image, present products and services or establish cordial relations. Few considerations, as below, to be kept in mind prior to giving or accepting gift(s).
○ Cash: gift is not received / given in the form of cash;
○ Moderate value: gift received is of estimated value of INR 500 or equivalent local currency;
○ Customary and appropriate. Gift is considered a customary and appropriate business gift in the country where it is offered. For e.g., gifts received during festivals, such as Diwali, Christmas, etc.;
○ No favored treatment: The gift is not offered / accepted in expectation of special or favored treatment;
○ Legal: Offering or accepting the gift is not in violation of applicable law.
If all the above conditions are met, then the Employee should Disclose in line with this policy prior to giving or accepting such gift.
This clause is to be read in conjunction with the Conflict of Interest policy.
b. Hospitality (meals, entertainment and travel)
DFOHO Nextgen Private Limited appreciates hospitality, however, hospitality in the form of meals, entertainment and travel may be provided to anyone (including yourself or Third parties or foreign/ public officials) or may be taken but should be in connection with a legitimate business purpose only. Meals, entertainment and travel are prohibited to family members or close business associates of Third parties or foreign/ public officials. Meals, entertainment and travel expenses incurred in an effort to sell products or services or to influence/promote business, labor or governmental decision-making are strictly prohibited. This clause is to be read in conjunction with the Global travel policy.
c. Claims by employees for payments made for gift, and hospitality:
Employees need to take prior approval for making payments for gifts and hospitality of Third parties or foreign/ public officials as per the policy. Reimbursement for such expenses incurred will only be processed if cost approval is raised on company registered email prior to incurring the expense, as per Company’s guidelines mentioning details, such as name of the party entertained, recipient of the gift and hospitality and the business reasons for the gift or hospitality etc. The duly sanctioned pre-approval, together with original receipts / Invoices, must be attached with the reimbursement claim.
d. Political contributions:
DFOHO Nextgen Private Limited is Apolitical. We respect our right to engage in political activities in personal capacity, provided we do not act, or give the impression of acting, as a representative of the Company and do it solely in personal capacity. The Company will not make donations or contributions, whether in cash or kind, in support of any political parties or candidates.
e. Charitable contributions
DFOHO Nextgen Private Limited endeavours to be a positive contributor to the development of the community and in this endeavour, it sponsors various community development programs and makes charitable contributions. Few considerations, as below, to be kept in mind prior to making any contribution or agreeing to sponsor an event:
○ All requests need to be in writing, documenting the nature, purpose, value and recipient of the
Charitable Contribution;
○ All requests must be accompanied by approval from the General Counsel and Governance, Risk &
Compliance Head to ensure that the Company is not exposed to any risk.
○ At the minimum, this process must include a background check on the entity and the key individuals and their relationships with government entities and officials, politically exposed persons (PEP), if any. The process must also attempt to establish the organization’s track record and reputation;
○ All contributions will be made by the Company and not by Employee in his/ her individual capacity;
and
○ All contributions will be evidenced by a receipt/ acknowledgement that should be documented and
maintained on record.
5. DEALING WITH THIRD PARTIES
We understand that various applicable anti-bribery and anti-corruption laws make DFOHO Nextgen Private Limited responsible for the acts of our Third parties and others acting on our behalf. Therefore, no Third party, acting on behalf of DFOHO may engage in any act that could be construed as bribery or corruption, whether using DFOHO funds or their own personal funds or whether acting directly or through a middleman. DFOHO expects all those acting on our behalf to abide by our standards of ethics and integrity and, where necessary and appropriate, to follow our procedures. While engaging with Third parties, employees should ensure that they comply with DFOHO Anti-Bribery and Anti-Corruption Policy. If any employee becomes aware that the Third party is engaged in bribery or corruption, he/ she should immediately report his/her concern following the procedure set out in our “Vigil Mechanism and Whistle-Blower Policy”
This clause is to be read in conjunction with the Third party risk management framework.
Intermediary: An Intermediary is a Third party service provider, merchant, agent, consultant, distributor, contractor, vendor, supplier, or other Third party, whether an individual or an entity engaged on a contract basis, or retained, in any business function that requires or involves interaction with any foreign/ public officials.
Due care must be taken in onboarding/ dealing with Intermediaries:
— On-board Intermediary only on merit;
— Conduct due diligence; and
— Execute contracts with Intermediaries, considering Intermediary is aware of DFOHO’s ABAC (Anti Bribery and Anti-Corruption) Policy
In any circumstance where the terms of this Policy are inconsistent with any existing or newly enacted law, rule, regulation or standard governing the Company, the said law, rule, regulation or standard will take precedence over this Policy.
a. DFOHO provides food-ordering services by entering into contractual arrangements with restaurant partners (“Restaurant Partners”) and Stores (as defined below) on a principal-to-principal basis for the purpose of listing their menu items or the Products (as defined below) for food ordering by the Customers on the DFOHO Platform.
b. The Customers can access the menu items or Products listed on the DFOHO Platform and place orders against the Restaurant Partner(s)/Store(s) through DFOHO.
c. Your request to order food and beverages or Products from a Restaurant Partner or a Store page on the DFOHO Platform shall constitute an unconditional and irrevocable authorization issued in favour of DFOHO to place orders for food and beverages or Products against the Restaurant Partner(s)/Store(s) on your behalf.
a. All prices listed on the DFOHO Platform are provided by the Restaurant Partner, including packaging or handling charges, if any, at the time of publication on the DFOHO Platform and the same are displayed by DFOHO as received from the Restaurant Partner. While we take great care to keep them up to date, the final price charged to you by the Restaurant Partner, including the packaging and handling charges may change at the time of delivery. In the event of a conflict between price on the DFOHO Platform and price charged by the Restaurant Partner, the price charged by the Restaurant Partner shall be deemed to be the correct price except Delivery Charge of DFOHO.
b. Order deletion: In the event you delete an order from the DFOHO order history on the DFOHO mobile application, the following Terms and Conditions shall be applicable to you:
i. Your order details will be removed from the DFOHO Platform in its entirety. An order once deleted will not only be deleted from the 'your orders' tab on the mobile application and no support will be offered on such deleted order(s). Such an order once deleted will however remain present in DFOHO's records in accordance with the privacy policy.
ii. Notwithstanding anything set out herein above, DFOHO shall not be responsible in cases where the deleted order can be traced due to:
a. DFOHO is not a manufacturer, seller or distributor of food and beverages or Products and merely places an order against the Restaurant Partner(s)/Store(s) on behalf of the Customers pursuant to the unconditional and irrevocable authority granted by the Customers to DFOHO, and facilitates the sale and purchase of food and beverages or Products between Customers and Restaurant Partners/Store(s), under the contract for sale and purchase of food and beverages or Products between the Customers and Restaurant Partners/Store(s).
b. DFOHO shall not be liable for any acts or omissions on part of the Restaurant Partner/Store(s) including deficiency in service, wrong delivery of order / order mismatch, quality, incorrect pricing, deficient quantity etc.
c. The Restaurant Partner(s)/Store(s) shall be solely responsible for any warranty/guarantee of the food and beverages or Products sold to the Customer and in no event shall be the responsibility of DFOHO.
d. For the Customers in India, it is hereby clarified by DFOHO that the liability of any violation of the applicable rules and regulations made thereunder shall solely rest with the sellers/brand owners, vendors, Restaurant Partner(s)/Store(s), importers or manufacturers of the food products, Products or any Pre Packed Goods accordingly. For the purpose of clarity Pre-Packed Goods shall mean the food and beverages items which is placed in a package of any nature, in such a manner that the contents cannot be changed without tampering it and which is ready for sale to the customer or as may be defined under the Food Safety and Standards Act, 2006 from time to time.
e. Please note that some of the food and beverages or Products may be suitable for certain ages only. You should check the dish you are ordering and read its description, if provided, prior to placing your order. DFOHO shall not be liable in the event the food and beverages or the Product ordered by You does not meet your dietary or any other requirements and/or restrictions.
f. While placing an order you shall be required to provide certain details, including without limitation, contact number and email address. You agree to take particular care when providing these details and warrant that these details are accurate and complete at the time of placing an Order. By providing these details, you express your acceptance to DFOHO's terms and privacy policies.
g. You or any person instructed by you shall not resell food and beverages or Products purchased via the DFOHO Platform.
h. The total price for food ordered, including the packaging Charges and other charges, will be displayed on the DFOHO Platform when you place your order, which may be rounded up to the nearest amount. Customers shall make full payment towards such food or Products ordered via the DFOHO Platform.
i. Any amount that may be charged to you by DFOHO over and above the order value, shall be inclusive of applicable taxes.
j. Takeaway time quoted at the time of ordering are approximate only and may vary.
k. Personal Promo code can only be used by You subject to such terms and conditions set forth by DFOHO from time to time.
l. Cancellation and refund policy:
i. You acknowledge that (1) your cancellation, or attempted or purposely cancellation of an order or (2) cancellation due to reasons not attributable to DFOHO, that is, in the event you provide incorrect particulars, contact number etc., or that you were unresponsive, not reachable or unavailable for fulfilment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of DFOHO to place that order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach"). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize DFOHO to deduct or collect the amount payable as liquidated damages through such means as DFOHO may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order
ii. There may be cases where DFOHO is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to DFOHO, Restaurant Partner/Store or Delivery Partner. In such cases, DFOHO shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you within 7 to 10 working days.
iii. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.
iv. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.
v. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.
vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks/payment aggregators policies.
2. DFOHO COINS – REFERRAL & BENEFIT PROGRAMME
a. Purpose
and Usage
DFOHO may, from time to time, offer a referral and benefit program under which
users ("Customers") may earn DFOHO Coins as a form of promotional
reward. DFOHO Coins may be earned through specific activities such as using the
built-in navigation feature available on the DFOHO Platform or through
participation in eligible promotional or referral campaigns as determined by
DFOHO.
b. Use
of DFOHO Coins
DFOHO Coins earned by the Customer may be used solely within the DFOHO Platform
to redeem offers, pay participating merchants, or avail services as permitted
from time to time. The usage of DFOHO Coins is limited to the DFOHO ecosystem
and cannot be exchanged for cash or any monetary equivalent outside the
Platform.
c. No
Legal or Monetary Value
DFOHO Coins do not carry any intrinsic, legal, or monetary value outside the
DFOHO Platform and shall not be treated as currency, security, or stored value
under applicable laws. They are intended exclusively for use within the DFOHO
Platform as a means of promotional engagement.
d. Modification
and Discontinuation
DFOHO reserves the absolute right, at its sole discretion, to modify, update,
suspend, or discontinue the DFOHO Coins program (in whole or in part),
including but not limited to the method of earning, redemption, expiration, and
value of DFOHO Coins, at any time without prior notice or liability to the
Customer.
e. Non-Transferability
DFOHO Coins are non-transferable, non-refundable, and may not be sold,
assigned, or exchanged between accounts or with any third parties unless
expressly permitted by DFOHO in writing.
f. Fraud
and Misuse
DFOHO reserves the right to revoke or forfeit any DFOHO Coins in cases of
suspected fraud, misuse, violation of these Terms, or any activity deemed to be
against the spirit of the referral and benefit program.
g. Contact Us
For any queries
related to DFOHO Coins or the referral and benefit programme, you may contact
us at:care.dfoho@gmail.com
For DFOHO Payment users in India:
In the event a Customer makes a payment for the Bill Amount (as defined below) using DFOHO Payment on the DFOHO Platform, in the city(ies) in which DFOHO Payment is available, following terms and conditions shall be specifically applicable to the Customers:
a. The Customer can make a payment for the Bill Amount on the DFOHO Platform by using any payment method available on the 'Payment' section on the DFOHO Platform.
For the purposes of DFOHO Payment, “Bill Amount” shall mean the total amount (including applicable taxes, service charge and other charges, as may be applicable, excluding tip) set out in the dining bill for food and beverages availed by a Customer at the restaurant partnered with DFOHO for DFOHO Payment.
b. The Customer acknowledges that upon fulfilment of payment of the Bill Amount via the DFOHO Platform, the Customer will be required to show the payment confirmation to the restaurant partnered with DFOHO for DFOHO Payment.
c. Upon making a payment for the Bill Amount using DFOHO Pay via DFOHO Platform, the Customer will be entitled to DFOHO coin Benefits (as defined below), subject to successful payment being made by the Customer.
For the purposes of DFOHO Payment, “DFOHO coin
Benefits” shall include but not be limited to either of the
following: a. instant discount(s) applicable on the Bill Amount b. additional
banking partner offer(s) applicable on the final payable amount, net of other
discounts (excluding tips), provided that the final payable amount meets the
minimum and maximum order value criteria for a particular offer, if any, as may
be decided by the bank from time to time.
d. The Customer acknowledges that in order to receive DFOHO Coins, the Customer shall scratch the scratch card offer. Once the scratch card offer is revealed to the Customer, the Customer shall avail the DFOHO Coins before the date of expiry of such credits. For the purpose of clarity, the date of expiry of DFOHO Coins will be available on each scratch card offer.
e. Your access to DFOHO Payment Benefits shall be subject to receipt of successful payments by DFOHO.
f. The Customer is required to be present at the partner restaurant when using DFOHO Payment.
h. The Customer acknowledges that the DFOHO Payment Benefits cannot be clubbed with any ongoing offers by the partner restaurant at the restaurant premise or on items which are being sold at maximum retail price (MRP).
i. The Customer cannot use DFOHO Payment for dine in if the Customer is employed at the same partner restaurant.
j. DFOHO reserves the right to terminate / suspend DFOHO Payment Benefits to the Customer, if DFOHO determines in its sole discretion that: (i) the Customer has violated the terms of DFOHO Payment set out herein, (ii) have been involved in activities that are in contravention of the DFOHO Payment terms and/or any terms for the usage of DFOHO Platform; or (iii) have engaged in activities which are fraudulent / unlawful in nature while availing any of the services of DFOHO.
l. DFOHO reserves the right to block and/or terminate/suspend DFOHO Payment Benefits on account of breach of these terms including any fraudulent and suspicious activity while using DFOHO Payment.
m. DFOHO Payment and the associated DFOHO Payment Benefits will be applicable to the Customers on all days. Provided however, the benefit of instant discount(s) applicable on the Bill Value shall not be applicable for the Customer on Exclusion Days (as set out below).
n. The Customer acknowledges that DFOHO Payment is being made available purely on a ‘best effort’ basis and availing DFOHO Payment is voluntary.
o. DFOHO reserves the right to modify the DFOHO Payment Benefits and/or these DFOHO Payment Terms from time to time or at any time, modify or discontinue, temporarily or permanently, DFOHO Payment Benefits and/or these DFOHO Payment Terms, with or without prior notice and the decision of DFOHO shall be final and binding in this regard.
p. These DFOHO Payment Terms do not alter in any way the terms or conditions of any other program or arrangement the Customer may have with DFOHO. Termination of DFOHO Payment and these DFOHO Payment Terms shall have no effect on the Terms of Service governing the contractual relationship between the Customers and DFOHO.
q. For any help or queries, you may reach out to us via chat support or write to us at care.dfoho@gmail.com
Exclusion Days for the purposes of DFOHO Payment
|
No. |
DATE |
EVENT |
|
1 |
December 31 and January 1 |
New Year's Eve/Day |
|
2 |
As per lunar calendar |
Pongal (applicable in Tamil Nadu only) |
|
3 |
February 14 |
Valentine's Day |
|
4 |
As per lunar calendar |
Durga Puja (applicable in West Bengal only) |
|
4 |
As per lunar calendar |
Diwali |
|
4 |
December 24 and December 25 |
Christmas Eve/Day |
a. The Customer can make a request for booking a table at a restaurant, offering table reservation via the DFOHO Platform and related mobile or software application and such booking will be confirmed to a Customer by email, short message service ("SMS") and/or by any other means of communication only after the restaurant accepts and confirms the booking. The availability of a booking is determined at the time a Customer requests for a table reservation. While using the DFOHO Booking/reservation Service, you shall be required to provide certain details, You agree to provide correct details and warrant that these details are accurate and complete. By submitting a booking request, you express your acceptance to DFOHO's terms and privacy policies and agree to receive booking confirmations by email, SMS and/or by any other means of communication after booking a table through the DFOHO Book Service. Customer further agrees not to make more than one reservation for Customer's personal use for the same mealtime.
b. Fees: DFOHO may levy a booking fee ("Booking Fee") upon the Customer at the time of availing the DFOHO Booking/reservation Service. The Booking/reservation Fee is charged solely for the purpose of securing a reservation at the selected restaurant and shall neither be adjusted against nor deducted from the final invoice or bill issued by the restaurant for the goods and/or services consumed by the Customer. The Booking Fee, once paid and confirmed by customer shall be strictly non-refundable under any circumstances, including but not limited to cancellation of the reservation by the Customer, no-show, or any modification to the booking. The Customer shall remain liable to pay the full amount of the final bill raised by the restaurant for any goods and/or services availed, in addition to any applicable charges and/or taxes. In the event of any revision in the amount of the Booking Fee subsequent to its payment by the Customer, the amount already paid shall prevail and no adjustment shall be made thereto. The Customer may be required to produce the payment instrument used for payment of the Booking Fee at the restaurant for the purposes of verification and identification.
c. Modifications & Cancellations: Any request for modification of a confirmed booking shall be subject to the sole discretion and acceptance of the respective restaurant. DFOHO shall use its best efforts to keep the Customer informed regarding the status of such requests; however, DFOHO does not guarantee the approval of any modification request. In the case of confirmed bookings for which a Booking Fee has been charged, the option to modify the booking shall not be available. Furthermore, the Booking Fee, once paid, shall be strictly non-refundable under any circumstances, including but not limited to cancellation, no-show, or modification requests made by the Customer, regardless of the time of such request. The Customer acknowledges and agrees that the Booking Fee is charged solely for the purpose of securing the reservation and shall not be adjusted against the restaurant bill or refunded in any case. DFOHO reserves the right, at its sole discretion, to amend or discontinue the modification and cancellation policy at any time without prior notice.
d. Late Arrivals: DFOHO advises the Customer to arrive 10 minutes in advance of the scheduled booking time. The restaurant reserves the right to cancel your booking and allocate the table to other guests in case of late arrivals and DFOHO shall in no manner be liable for such cancellation initiated by the Restaurant. DFOHO hereby reserves its right to retain the Booking Fee paid by the Customers as the booking fee is non-refundable.
e. Dispute: In the event the restaurant fails to honour the confirmed booking or in case of any other complaint or dispute raised by the Customer in relation to the booking, the Customer shall raise such disputes with DFOHO within 30 minutes from the scheduled booking time at the helpline numbers as provided herein below. Upon receipt of such complaint or dispute, DFOHO will make reasonable efforts to verify the facts of such complaint/ dispute with the restaurant and may at its sole discretion initiate the refund of the Booking Fee to such Customer.
f. Personal Information: Customers will be required to share certain personal information with DFOHO and/or the restaurant including but not limited to their name, phone number, email address in order to avail the DFOHO Booking/reservation Service and the Customer hereby permits DFOHO to share such personal information with the restaurant for confirming such Customer's booking and/or such other communication relating to but not limited to the DFOHO Booking/reservation Service or any promotions by the restaurant. DFOHO will use these details in accordance with the Privacy Policy published here. DFOHO will share your personal information with the restaurant for the purpose of your reservation. However, notwithstanding anything otherwise set out herein, DFOHO shall in no manner be liable for any use of your personal information by such restaurant for any purpose whatsoever.
g. Additional Request: In the case of any additional request communicated by the Customer at the time of the booking, the same will be conveyed to the restaurant by DFOHO and confirmed to the Customer basis restaurant's response. While DFOHO will take all the care to ensure timely communication of these requests to both the Customer and the restaurant, the liability to fulfil the request lies solely with the restaurant and DFOHO shall in no manner be liable if the restaurant does not honour any of the confirmed additional requests of the Customers.
h. Call Recording: DFOHO may contact via telephone, SMS or other electronic messaging or by email with information about your DFOHO Booking/reservation Service or any feedback thereon. Any calls that may be made by DFOHO, by itself or through a third party, to the Customers or the restaurant pertaining to any booking requests of a Customer may be recorded for internal training and quality purposes by DFOHO or any third party appointed by DFOHO.
i. Liability Limitation: Notwithstanding anything otherwise set out herein, DFOHO shall in no manner be liable in any way for any in-person interactions with the restaurant as a result of the booking or for the Customer's experience at the restaurant or in the event a restaurant does not honour a confirmed booking. DFOHO is only a platform connecting Customers to the restaurant and shall not be liable for any acts or omissions on part of the restaurant including deficiency in service, quality of food, time taken to serve or any other experience of the Customer.
j. Contact Us: You may write to us at care.dfoho@gmail.com for any further queries with regard to the DFOHO Booking/reservation Service.
a. Purpose
and Source of Ratings
The Food Hygiene Ratings ("Hygiene Rating(s)") displayed on the DFOHO
Platform are based solely on feedback provided by Customers who have previously
visited and dined at the respective restaurants or Dhaba’s. DFOHO does not
engage with or appoint any certified hygiene auditors, nor does it conduct any
formal or professional hygiene audits. These ratings are generated for general
informational and awareness purposes only, to help Customers better understand
the hygiene experiences reported by others.
b. Informational
Nature of Ratings
The Customer acknowledges and agrees that the Hygiene Rating(s) are not
verified by any certified body or audit process. These ratings are subjective,
based on customer opinions, and do not represent an expert assessment. They
should not be considered as an indicator of actual food safety practices or
food quality standards maintained by the restaurant or Dhaba.
c. Validity
i. The validity of the Hygiene Rating(s) displayed on the DFOHO Platform may
vary and is dependent on the recency and frequency of customer feedback
received.
ii. DFOHO reserves the right to update, modify, or remove any Hygiene Rating(s)
at its sole discretion without prior notice, especially where feedback becomes
outdated or insufficient.
d. Disclaimer
and Limitation of Liability
i. The Hygiene Rating(s) displayed on the DFOHO Platform are provided on an
"as is" and "as available" basis. DFOHO makes no
representations or warranties of any kind—express or implied—regarding the
accuracy, reliability, or completeness of these ratings.
ii. Any reliance by a Customer on the Hygiene Rating(s) is entirely at their
own risk. DFOHO shall not be liable for any loss, damage, illness, or
dissatisfaction that may arise from visiting or consuming food at any
restaurant or Dhaba listed on the Platform.
iii. DFOHO shall not be responsible if any restaurant or Dhaba displays
inaccurate, misleading, or outdated Hygiene Rating(s) on their premises,
website, or marketing materials.
e. No
Legal Validity or Certification
The Customer understands and agrees that the Hygiene Rating(s) are not a
substitute for legally required food safety certifications or inspections.
These ratings are not recognized by any governmental authority and shall not be
used as legal evidence or grounds for dispute. Restaurants/Dhaba’s remain
solely responsible for complying with applicable food safety and hygiene laws
and regulations.
f. Contact
Us
For any queries regarding Hygiene Ratings or to submit your feedback, you may
contact us at: care.dfoho@gmail.com
At DFOHO, we respect your privacy and are committed to being transparent about the technologies we use. This Policy explains how and why cookies and similar technologies may be stored on and accessed from your device when you use or visit our platform (web or mobile).By continuing to browse or use our services, you agree to our use of cookies in accordance with this policy.
1. What Are Cookies? Cookies are small text files that are placed on your device when you visit a website or use an application. They help us recognize your device, store preferences, enhance user experience, and collect analytical data.
2. Why We Use Cookies
DFOHO uses cookies for the following purposes:
a. Essential Cookies: These cookies are necessary for the functioning of our platform. They include, but are not limited to:
· Managing user sessions
· Enabling secure logins
· Supporting core services such as pay bill, pre-order, and table booking
b. Performance and Analytics Cookies: These cookies help us understand how users interact with our platform, allowing us to improve functionality and performance. For example:
· Measuring page load times
· Tracking errors
· Analysing usage patterns (e.g., most visited restaurants or peak order times)
We may use third-party analytics tools like Google Analytics.
c. Functionality Cookies: These cookies allow us to remember user preferences and profile information such as:
· Name, age, email, mobile number, gender
· Recently visited restaurants or frequently ordered meals
· Language and location preferences
d. Location-Based Cookies: DFOHO uses location data to:
· Show nearby highway restaurants
· Enable accurate food ordering and delivery/pickup services
· Improve route suggestions using navigation APIs (e.g., Google Maps)
These cookies may collect GPS, IP address, and other device-based location data.
e. Third-Party Cookies: We integrate with third-party services such as:
· Google Maps API (for navigation and route tracking)
· Payment gateways (for processing bills securely)
These services may place their own cookies on your device in accordance with their privacy and cookie policies.
3. What Data We Collect via Cookies
While cookies themselves do not usually contain personally identifiable information, in combination with user profiles we may link the following:
· User ID and session data
· Name, gender, age, and contact details (as provided during registration)
· Location data
· Device and browser type
· Interaction history with restaurants (pre-orders, bookings)
4. Managing and Disabling Cookies
You have the right to accept or reject cookies. Most browsers automatically accept cookies, but you can modify your browser settings to decline some or all cookies.
Note: Disabling certain cookies may affect the functionality of the DFOHO platform, such as:
· Location-based restaurant recommendations
· Seamless table booking or order processes
· Browser Settings: Refer to your browser’s help section.
· Mobile Devices: You can manage app permissions including location and cookies via device settings.
5. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our technology or legal requirements. Any changes will be posted on this page with an updated effective date.
6. Contact Us
If you have any questions about our
Cookie Policy, please contact us at:
📧 Email: care.dfoho@gmail.com
YOU ACKNOWLEDGE AND AGREE THAT THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" AND THAT YOUR USE OF THE SERVICES SHALL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DFOHO, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, BRANCHES, SUBSIDIARIES, AND LICENSORS ("DFOHO PARTIES") DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SERVICES INCLUDING MOBILE APPS AND YOUR USE OF THEM. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE DFOHO PARTIES MAKE NO WARRANTIES OR REPRESENTATIONS THAT THE SERVICES HAVE BEEN AND WILL BE PROVIDED WITH DUE SKILL, CARE AND DILIGENCE OR ABOUT THE ACCURACY OR COMPLETENESS OF THE SERVICES' CONTENT AND ASSUME NO RESPONSIBILITY FOR ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES, (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SERVICES, (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES THROUGH THE ACTIONS OF ANY THIRD PARTY, (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. THE DFOHO PARTIES WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER CUSTOMERS OF THE SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SERVICES. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM DFOHO OR THROUGH OR FROM THE SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS. UNLESS YOU HAVE BEEN EXPRESSLY AUTHORIZED TO DO SO IN WRITING BY DFOHO, YOU AGREE THAT IN USING THE SERVICES, YOU WILL NOT USE ANY TRADE MARK, SERVICE MARK, TRADE NAME, LOGO OF ANY COMPANY OR ORGANIZATION IN A WAY THAT IS LIKELY OR INTENDED TO CAUSE CONFUSION ABOUT THE OWNER OR AUTHORIZED USER OF SUCH MARKS, NAMES OR LOGOS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE DFOHO PARTIES BE LIABLE TO YOU FOR ANY DAMAGES RESULTING FROM ANY (I) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT, AND/OR (II) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SERVICES INCLUDING MOBILE APP, AND/OR (III) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION STORED THEREIN, AND/OR (IV) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR SERVERS, AND/OR (V) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH THE SERVICES BY ANY THIRD PARTY, AND/OR (VI) ANY LOSS OF YOUR DATA OR CONTENT FROM THE SERVICES, AND/OR (VII) ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF YOUR USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE DFOHO PARTIES ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND/OR (VIII) THE DISCLOSURE OF INFORMATION PURSUANT TO THESE TERMS OR OUR PRIVACY POLICY, AND/OR (IX) YOUR FAILURE TO KEEP YOUR PASSWORD OR ACCOUNT DETAILS SECURE AND CONFIDENTIAL, AND/OR (X) LOSS OR DAMAGE WHICH MAY BE INCURRED BY YOU, INCLUDING BUT NOT LIMITED TO LOSS OR DAMAGE AS A RESULT OF RELIANCE PLACED BY YOU ON THE COMPLETENESS, ACCURACY OR EXISTENCE OF ANY ADVERTISING, OR AS A RESULT OF ANY RELATIONSHIP OR TRANSACTION BETWEEN YOU AND ANY ADVERTISER OR SPONSOR WHOSE ADVERTISING APPEARS ON THE SERVICES, AND/OR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND DFOHO'S REASONABLE CONTROL. IN NO EVENT SHALL THE DFOHO PARTIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES WHATSOEVER, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO, ANY LOSS OF PROFIT (WHETHER INCURRED DIRECTLY OR INDIRECTLY), ANY LOSS OF GOODWILL OR BUSINESS REPUTATION, ANY LOSS OF DATA SUFFERED, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR OTHER INTANGIBLE LOSS.
You agree to indemnify, defend, and hold harmless the DFOHO Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) your unauthorized use of the Services, or products or services included or advertised in the Services; (iii) your access to and use of the Services; (iv) your violation of any rights of another party; or (v) your breach of these Terms, including, but not limited to, any infringement by you of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without your prior consent, any and all claims or causes of action which are brought against us. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter in which we are named as a defendant and/or for which you have indemnity obligations without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.
1. You can delete your account at any time by contacting us via the "Contact Us" link at the bottom of every page.
2. We may terminate your use of the Services and deny you access to the Services in our sole discretion for any reason or no reason, including your: (i) violation of these Terms; or (ii) lack of use of the Services. You agree that any termination of your access to the Services may be affected without prior notice, and acknowledge and agree that we may immediately deactivate or delete your account and all related information and/or bar any further access to your account or the Services. If you use the Services in violation of these Terms, we may, in our sole discretion, retain all data collected from your use of the Services. Further, you agree that we shall not be liable to you or any third party for the discontinuation or termination of your access to the Services
1. Interpretation:
The section and subject headings in these Terms are included for reference only and shall not be used to interpret any provisions of these Terms.
2. Entire Agreement and Waiver:
The Terms, together with the 'Privacy Policy' and 'Guidelines and Policies', shall constitute the entire agreement between you and us concerning the Services. No failure or delay by us in exercising any right, power or privilege under the Terms shall operate as a waiver of such right or acceptance of any variation of the Terms and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
3. Severability:
If any provision of these Terms is deemed unlawful, invalid, or unenforceable by a judicial court for any reason, then that provision shall be deemed severed from these Terms, and the remainder of the Terms shall continue in full force and effect.
4. Partnership or Agency:
None of the provisions of these Terms shall be deemed to constitute a partnership or agency between you and DFOHO and you shall have no authority to bind DFOHO in any form or manner, whatsoever.
5. Governing Law/Waiver:
(a) For Customers residing in India: These Terms shall be governed by the laws of India. The Courts of New Delhi shall have exclusive jurisdiction over any dispute arising under these terms.
(b) For all Customers: YOU MUST COMMENCE ANY LEGAL ACTION AGAINST US WITHIN ONE (1) YEAR AFTER THE ALLEGED HARM INITIALLY OCCURS. FAILURE TO COMMENCE THE ACTION WITHIN THAT PERIOD SHALL FOREVER BAR ANY CLAIMS OR CAUSES OF ACTION REGARDING THE SAME FACTS OR OCCURRENCE, NOTWITHSTANDING ANY STATUTE OF LIMITATIONS OR OTHER LAW TO THE CONTRARY. WITHIN THIS PERIOD, ANY FAILURE BY US TO ENFORCE OR EXERCISE ANY PROVISION OF THESE TERMS OR ANY RELATED RIGHT SHALL NOT CONSTITUTE A WAIVER OF THAT RIGHT OR PROVISION.
6. Carrier Rates may Apply:
By accessing the Services through a mobile or other device, you may be subject to charges by your Internet or mobile service provider, so check with them first if you are not sure, as you will be solely responsible for any such costs incurred.
7. Linking and Framing:
You may not frame the Services. You may link to the Services, provided that you acknowledge and agree that you will not link the Services to any website containing any inappropriate, profane, defamatory, infringing, obscene, indecent, or unlawful topic, name, material, or information or that violates any intellectual property, proprietary, privacy, or publicity rights. Any violation of this provision may, in our sole discretion, result in termination of your use of and access to the Services effective immediately.
DFOHO shall not be liable for any infringement of copyright arising out of materials posted on or transmitted through the DFOHO Platform, or items advertised on the DFOHO Platform, by end users or any other third parties. We respect the intellectual property rights of others and require those that use the Services to do the same. We may, in appropriate circumstances and at our discretion, remove or disable access to material on the Services that infringes upon the copyright rights of others. We also may, in our discretion, remove or disable links or references to an online location that contains infringing material or infringing activity. In the event that any Customers of the Services repeatedly infringe on others' copyrights, we may in our sole discretion terminate those individuals' rights to use the Services If you believe that your copyright has been or is being infringed upon by material found in the Services, you are required to follow the below procedure to file a notification:
i. Identify in writing the copyrighted material that you claim has been infringed upon;
ii. Identify in writing the material on the Services that you allege is infringing upon copyrighted material, and provide sufficient information that reasonably identifies the location of the alleged infringing material (for example, the user name of the alleged infringer and the business listing it is posted under);
iii. Include the following statement: "I have a good faith belief that the use of the content on the Services as described above is not authorized by the copyright owner, its agent, or law";
iv. Include the following statement: "I swear under penalty of perjury that the information in my notice is accurate and I am the copyright owner or I am authorized to act on the copyright owner's behalf";
v. Provide your contact information including your address, telephone number, and e-mail address (if available);
vi. Provide your physical or electronic signature;
vii. Send us a written communication to care.dfoho@gmail.com You may be subject to liability if you knowingly make any misrepresentations on a take-down notice.
For Customers residing in India, please note, in compliance with The Information Technology Act, 2000 and the rules made thereunder, as well as The Consumer Protection Act 2019, and the rules made thereunder, the grievance redressal mechanism, including the contact details of the Grievance Officer and Nodal Officer are given herein above.
Please note: DFOHO does not solicit confidential information such as OTP/CVV/PIN NUMBER/Card number either through call or mail or any other means. Please do not reveal these details to fraudsters and imposters claiming to be calling on DFOHO’s behalf. You may report such suspicious activities to care.dfoho@gmail.com
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